FAQs
How do I find Spectrum outage information? If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.
Why is the internet not working for Spectrum? ›
Make sure your modem is set up properly and that there aren't any loose or damaged connections. Verify that you're using your Spectrum-issued modem. Move closer to your WiFi router. You'll get the best WiFi signal within roughly 125 feet from the router.
Why is my Spectrum internet disconnected? ›
If you have no internet connection, follow the steps below: Make sure your router and Spectrum's equipment have power. Make sure your router does not have any loose or damaged connections to the Spectrum equipment. Attempt to ping your Spectrum provided gateway IP Address from your router.
How to know if Spectrum router is working? ›
The internet LED on the router is on if the Ethernet cable connecting the wireless router and the modem is plugged in securely and the modem and router are turned on. If a powered-on computer is connected to the router by an Ethernet cable, the LAN LED should be on.
How do I check my Spectrum signal? ›
Checking Your Modem Connection Status on Spectrum.net
- Sign in.
- Select the Your Services tab and then choose the Internet sub tab.
- Your equipment will be listed there with either a status of “Connected,” “Unavailable” or “Connection Issue.”
Once you're ready to reset the router, locate the reset button. This is usually a small button located on the back of the device. You may need a small tool, such as a paperclip or pen, to reach it. Press and hold the button for 10 seconds and the device should reset.
How to fix Spectrum internet red light? ›
Unplug all cables from the router (and modem, if you have separate devices), and leave them unplugged for about a minute. Plug everything back in and wait 5 minutes for everything to boot back up. This often clears up connection issues with Spectrum, including a red light on the router. Check if the modem is online.
Why does it say I'm connected to WiFi but no internet? ›
There can be a number of reasons for having no internet, even when the Wi-Fi symbol shows that you're connected. The most common cause is a problem with your router or modem, or a loose cable, but your internet can also fail because of a more technical reason.
What lights should be on my Spectrum modem? ›
The spectrum router red light is indeed a problem: no internet connection. Instead, if you see a standard blue light or a white light, it means the router is perfectly fine. You can also find other lights on a modem such as Ethernet, power, USB, Wi-Fi and online.
How do I get my internet back on my Spectrum? ›
Reboot your Spectrum modem and Wi-Fi router
No problem, just unplug your Spectrum modem and Wi-Fi router and plug it back in after waiting 60 seconds, and your router will reboot. Rebooting can help free up precious memory and clean up any minor bugs that might be messing with your internet connection.
Restart Your Equipment
Restarting your equipment solves most problems, whether you have a slow connection or no connection at all. To restart your equipment online: Sign in. Select the Services tab and then the Internet sub tab.
How long does Spectrum take to reconnect internet? ›
Services are typically restored within two hours. Payments made outside of business hours may take longer to process. Related Articles: How to Pay Your Bill.
How do I find out if Spectrum is out in my area? ›
Make Sure You're Getting Outage Alerts
Enable push notifications from the My Spectrum App to alert you when there's news about an outage in your area.
Why is my Spectrum connected but no internet access? ›
Checking Spectrum's service status for outages, restarting the router or modem, and ensuring your device's network settings are correctly configured can help restore internet connection. Contacting Spectrum support for assistance is also advisable if the problem persists.
Can I tell if my router is bad? ›
Intermittent internet connection drops can frustrate and disrupt your online activities. If your internet connection frequently disconnects or drops unexpectedly, it may indicate a faulty router. Connection drops can occur due to factors such as overheating, outdated firmware, or hardware failure.
Is Spectrum down in Wilmington, NC? ›
User reports indicate no current problems at Spectrum
Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service.
What number is 833 267 6094? ›
Prefer to speak with an agent?Can't find the answer you are looking for on Spectrum.net? For TV, Internet and Home Phone questions, call us at (833) 267-6094.
Why is my Spectrum router blinking red? ›
Understanding Spectrum Router Light Status Variations
On these models, the LED light status means the following. If the Wi-Fi router light status is blinking red, it means the router cannot connect to the internet. And it could be due to the hardware or the service that is being used.
How to tell if your internet was shut off Spectrum? ›
How to find out if Spectrum Internet is down
- Step 1: See if you can get online with a different device.
- Step 2: Check the lights on your modem and router.
- Step 3: Restart your devices or perform a complete power cycle.
- Step 4: Check the Spectrum app or online portal.
- Step 5: Look for construction crews or ask your neighbors.
